Responding to Unreasonable Customer Demands
Responding to Unreasonable Customer Demands
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 15m | 39.9 MB
Instructor: Vince Lopiccola
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 15m | 39.9 MB
Instructor: Vince Lopiccola
Looking to improve your customer service skills? In this course, customer service expert Vince Lopiccola teaches essential strategies to handle unreasonable customer demands effectively. Learn how to maintain professionalism when navigating difficult customer interactions using de-escalation techniques, active listening, and boundary setting. By the end of this course, you'll be prepared to utilize practical strategies to enhance customer satisfaction and maintain composure in challenging situations.
Learning objectives
- Maintain composure and professionalism in challenging customer interactions.
- Employ active listening techniques to understand and address customer concerns.
- Establish and communicate clear boundaries with customers.
- Present alternative solutions to meet customer needs within company policies.
- Apply de-escalation methods to defuse tense situations.
Responding to Unreasonable Customer Demands
