Communication And Stakeholder Management

Business Analysis Part 5: Master Communication and Stakeholder Management from Engagement to Conflict Resolution

What you'll learn

Understand the fundamentals of communication in business analysis.

Apply effective communication techniques and tools, including verbal, non-verbal, and written communication.

Identify, map, and analyse stakeholders to align project goals with their needs.

Develop stakeholder engagement strategies to foster collaboration and support.

Manage stakeholder conflicts and build long-term trust with key individuals and groups.

Communicate effectively during organisational change to minimise resistance and maintain stakeholder engagement.

Requirements

There are no formal prerequisites for this course. It is suitable for beginners and experienced professionals alike. A willingness to develop communication skills and engage with stakeholders effectively is all that’s needed to benefit from this course.

Description

Communication and Stakeholder Management is the fifth course in Hains Academy’s comprehensive Business Analysis series. This course is designed to equip you with the essential skills to communicate effectively and manage stakeholders for successful project outcomes.The course begins by exploring the fundamentals of communication in business analysis, including key models, active listening, and overcoming barriers to communication. You will gain practical insights into verbal and non-verbal communication, written communication best practices, and strategies for delivering impactful presentations and using digital tools to streamline collaboration.Dive into stakeholder identification and mapping to understand their roles, influence, and needs. Learn how to engage stakeholders through tailored strategies, manage conflicts effectively, and build long-term trust to foster collaboration and support.The final section focuses on communication during change management. You will discover how to communicate change to stakeholders, overcome resistance, and maintain continuous engagement to ensure smooth transitions during organisational transformations.What is primarily taught in this course?Communication fundamentals: Importance of communication, active listening, and overcoming barriers.Techniques and tools: Verbal, non-verbal, and written communication; impactful presentations; and digital tools.Stakeholder management: Identification, mapping, and understanding stakeholder needs and relationships.Engagement strategies: Developing engagement plans, managing conflicts, and fostering trust.Change management: Communicating change, reducing resistance, and maintaining ongoing engagement.By the end of this course, you’ll be well-equipped to manage communication and stakeholder relationships confidently, helping you to navigate complex projects and drive success in any business environment.

Overview

Section 1: Course introduction

Lecture 1 Course introduction

Section 2: Section 1 - Fundamentals of communication in business analysis

Lecture 2 Section 1 introduction - Fundamentals of communication in business analysis

Lecture 3 Lesson 1.1 - The importance of effective communication

Lecture 4 Lesson 1.2 - Communication models and theories

Lecture 5 Lesson 1.3 - Barriers to effective communication

Lecture 6 Lesson 1.4 - Active listening and feedback

Lecture 7 Section 1 conclusion

Section 3: Section 2 - Communication techniques and tools

Lecture 8 Section 2 introduction - Communication techniques and tools

Lecture 9 Lesson 2.1 - Verbal and non-verbal communication

Lecture 10 Lesson 2.2 - Written communication best practices

Lecture 11 Lesson 2.3 - Presentations and public speaking

Lecture 12 Lesson 2.4 - Using visual aids and infographics

Lecture 13 Lesson 2.5 - Digital communication tools

Lecture 14 Section 2 conclusion

Section 4: Section 3 - Stakeholder identification and analysis

Lecture 15 Section 3 introduction - Stakeholder identification and analysis

Lecture 16 Lesson 3.1 - Identifying stakeholders

Lecture 17 Lesson 3.2 - Stakeholder mapping and analysis

Lecture 18 Lesson 3.3 - Understanding stakeholder needs and expectations

Lecture 19 Lesson 3.4 - Managing stakeholder relationships

Lecture 20 Section 3 conclusion

Section 5: Section 4 - Stakeholder engagement strategies

Lecture 21 Section 4 introduction - Stakeholder engagement strategies

Lecture 22 Lesson 4.1 - Developing a stakeholder engagement plan

Lecture 23 Lesson 4.2 - Techniques for engaging stakeholders

Lecture 24 Lesson 4.3 - Managing stakeholder conflicts

Lecture 25 Lesson 4.4 - Building long-term stakeholder trust

Lecture 26 Section 4 conclusion

Section 6: Section 5 - Communication in change management

Lecture 27 Section 5 introduction - Communication in change management

Lecture 28 Lesson 5.1 - The role of communication in change management

Lecture 29 Lesson 5.2 - Communicating change to stakeholders

Lecture 30 Lesson 5.3 - Overcoming resistance to change

Lecture 31 Lesson 5.4 - Continuous communication during change initiatives

Lecture 32 Section 5 conclusion

Section 7: Course conclusion

Lecture 33 Course conclusion

Business analysts seeking to enhance their communication and stakeholder management skills.,Project managers looking to improve collaboration and ensure project success.,Professionals transitioning into roles that involve frequent stakeholder interaction.,Leaders and decision-makers aiming to manage change effectively in their organisations.,Anyone involved in managing relationships and communications within a project environment.