Turning Customer Complaints into Wins
Turning Customer Complaints into Wins
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 20m | 57.7 MB
Instructor: Sana Farooq
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 20m | 57.7 MB
Instructor: Sana Farooq
Does your business struggle with managing customer complaints effectively? In this course, Sana Farooq shares how to turn customer complaints into opportunities for business growth and customer loyalty. Discover how to recognize the value of complaints, establish a structured approach for resolution, deliver solutions that exceed expectations, and analyze complaints for growth opportunities. After this course, you'll be ready to turn customer complaints into wins and drive business success.
Learning objectives
- Identify potential benefits that can come from receiving customer complaints.
- Recognize common types of customer complaints.
- Develop a framework for resolving complaints that improves efficiency and customer satisfaction.
- Apply creative problem-solving to find solutions that exceed customer expectations.
- Analyze customer complaints to discover opportunities for improvement.
- Implement systems for regularly collecting and analyzing customer feedback to drive continuous improvement.
Turning Customer Complaints into Wins
