Putting ITIL® into Practice: Change Enablement
Putting ITIL® into Practice: Change Enablement
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 56m | 272 MB
Instructor: David Pultorak
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 56m | 272 MB
Instructor: David Pultorak
Change enablement is about optimizing stakeholder satisfaction with the speed and quality of changes by making changes that produce expected benefits, reduce time-to-value, minimize disbenefits, and meet governance and compliance requirements.
ITIL® mentions a set of techniques as best practice but does not cover how to apply them. This course bridges the gap, giving you a concise introduction to seven change enablement techniques endorsed by ITIL: request for change, change proposal, change evaluation, change advisory board, change scheduling, change communication, and change implementation.
In this course, ITIL trainer David Pultorak outlines each technique's “what, why, where, and how” with examples, giving you the basis to practice them until they are in your muscle memory.
Learning objectives
- Define each technique.
- Explain why and where you would use each technique.
- List and describe the components and steps.
- Provide an example of how to use each technique.
- Describe your experience of practicing applying the techniques.
Putting ITIL® into Practice: Change Enablement
