IT Service Management Foundations: Capacity and Availability Management
IT Service Management Foundations: Capacity and Availability Management
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 13m | 169 MB
Instructor: Mark Grey
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 1h 13m | 169 MB
Instructor: Mark Grey
Are you new to capacity and availability or wanting to mature your organization's capacity availability service as a service manager? In this course, learn about the key principles of the service that will help define your policy and processes and optimize your services and resources. Instructor Mark Grey explains the advantages of taking time to understand a business need before designing or implementing your new services so you get maximum buy-in from your stakeholders. Then, once you implement these practices, learn how to report on performance and, ultimately, how to save money and resources within your organization.
Learning objectives
- Implement core capacity and availability management processes to optimize resource utilization and service uptime.
- Utilize key metrics and tools to proactively identify and mitigate potential disruptions, maximizing service availability.
- Develop a capacity plan aligned with business needs to ensure IT infrastructure can meet future demands.
- Create an approach that allows your service to operate in both an agile and ITIL framework.
IT Service Management Foundations: Capacity and Availability Management
