Iso 20001-1:2018 Lead Auditor Training

ISO 20000-1 Lead Auditor | ITSMS Auditor | IT Service Management System | Exemplar Global | Become a Certified

What you'll learn

Understand the key principles and requirements of ISO 20000-1:2018.

Learn how to implement and maintain a Service Management System (SMS).

Identify and manage risks in IT service management.

Prepare for ISO 20000-1:2018 certification and audits.

Requirements

No prior experience or technical knowledge is required. This course is designed for beginners and professionals alike who want to learn about ISO 20000-1:2018. Basic knowledge of IT service management concepts can be helpful but is not mandatory.

Description

Here’s your adapted ISO 20000-1:2018 Lead Auditor Job Description:ISO 20000-1 Lead Auditor Job DescriptionNote: Candidates can apply for the Lead Auditor exam conducted by Megademi and obtain an Exemplar Global Recognized Lead Auditor Certificate, which is internationally valid. This depends on individual needs and requires a separate fee. Please contact us for more details via message or email by checking the email in our website under the external resources link in the introduction section.Job OverviewAn ISO 20000-1 Lead Auditor is responsible for evaluating and ensuring an organization's compliance with the ISO 20000-1:2018 IT Service Management System (ITSMS) standard. The Lead Auditor conducts audits, assessments, and provides recommendations to enhance service quality, risk management, and IT governance across various industries.Key Responsibilities:Plan, execute, and manage ISO 20000-1 audits to ensure compliance with ITSMS requirements in organizations.Develop audit plans, review documentation, and identify areas for improvement.Assess service management processes, risk controls, and operational performance.Conduct interviews with key personnel, evaluate IT service management policies, and analyze operational data.Prepare detailed audit reports, including findings, non-conformities, and recommended corrective actions.Provide guidance and training on ISO 20000-1 requirements, IT service best practices, and continual service improvement strategies.Assist organizations in implementing corrective actions and improving their IT service management system.Stay updated on ISO standards, industry regulations, and best auditing practices related to IT service management.Qualifications & Skills:Certified ISO 20000-1 Lead Auditor (equivalent).Strong knowledge of IT service management principles, risk management, and auditing techniques.Excellent analytical, communication, and problem-solving skills.Experience in IT, telecommunications, finance, and other service-based industries is an advantage.Ability to work independently and manage multiple audit projects efficiently.An ISO 20000-1 Lead Auditor plays a crucial role in ensuring service quality, compliance, and continual improvement of an organization's IT Service Management System (ITSMS).This version aligns the content with ISO 20000-1 while maintaining the professionalism and clarity of the original job description. Let me know if you need any refinements!

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 About the ISO/IEC 20000 series

Lecture 3 The Service Management System (SMS)

Section 2: Clause 4 of ISO 20001-1:2018 SMS - Context of the organization

Lecture 4 Understanding the organization and its context

Lecture 5 Needs and expectations of interested parties

Lecture 6 The scope of the Service Management System

Section 3: Clause 5 of ISO 20001-1:2018 SMS - Leadership

Lecture 7 Leadership and commitment

Lecture 8 The service management policy

Lecture 9 Organizational roles, responsibilities and authorities

Section 4: Clause 6 of ISO 20001-1:2018 SMS - Planning

Lecture 10 Actions to address risks and opportunities

Lecture 11 Service management objectives and planning to achieve them

Lecture 12 Plan the Service Management System

Section 5: Clause 7 of ISO 20001-1:2018 SMS - Support

Lecture 13 Resources

Lecture 14 Competence

Lecture 15 Awareness

Lecture 16 Communication

Lecture 17 Documented information

Lecture 18 Knowledge

Section 6: Clause 8 of ISO 20001-1:2018 SMS - Operation

Lecture 19 Operational planning and control

Lecture 20 Service delivery

Lecture 21 Plan the services

Lecture 22 Control of parties involved in the service lifecycle

Lecture 23 Service catalogue management

Lecture 24 Asset management

Lecture 25 Configuration management

Lecture 26 Business relationship management

Lecture 27 Service level management

Lecture 28 Supplier management

Lecture 29 Budgeting and accounting for services

Lecture 30 Demand management

Lecture 31 Capacity management

Lecture 32 Change management

Lecture 33 Service design and transition

Lecture 34 Release and deployment management

Lecture 35 Incident management

Lecture 36 Service request management

Lecture 37 Problem management

Lecture 38 Service availability management

Lecture 39 Service continuity management

Lecture 40 Information security management

Section 7: Clause 9 of ISO 20001-1:2018 SMS - Performance evaluation

Lecture 41 Monitoring, measurement, analysis and evaluation

Lecture 42 Internal audit

Lecture 43 Management review

Lecture 44 Service reporting

Section 8: Clause 10 of ISO 20001-1:2018 SMS - Improvement

Lecture 45 Nonconformity and corrective action

Lecture 46 Continual improvement

Section 9: Final Evaluations

Lecture 47 The certification to ISO/IEC 20000-1

Lecture 48 Final Points

Section 10: Auditing Part in accordance with ISO 19011

Lecture 49 01-Management System Auditing

Lecture 50 02-Different Types of Audit

Lecture 51 03-Audit Scope-Objectives and Criteria

Lecture 52 04-The Audit Team

Lecture 53 05-The Audit Plan

Lecture 54 06-Conducting the Audit

Lecture 55 07-Nonconformities

Lecture 56 08-The Audit Report

Lecture 57 09-Thank You

This course is ideal for: IT professionals and service managers looking to implement ISO 20000-1:2018. Quality and compliance officers responsible for service management systems. Business owners and consultants aiming to improve IT service delivery. Anyone interested in understanding IT service management best practices and certification processes.