Change Manager : Careers in IT Service Management

Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.

"Represents a treasure trove of information presented from the perspective of the individual rather than the process viewpoint, exploring aspects including; culture, structure, staff, process, tools and service providers. It draws on the author's extensive practical experience working with small businesses through to multi-nationals and is recommended both for those considering a career in the field and existing change managers.Those already working in change management will find themselves nodding with familiarity while reading, perhaps realising they are not alone in the challenges they face while identifying new ways to improve their existing environment or advance their career. For those considering or beginning a career in change management the role-based perspective delivers in a way that many other publications do not." - Jim Hill MBCS CITP, CQP MCQI, Security Programme Manager, Whitbread Plc


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