ServiceNow Now Assist for ITSM: Building a Business Case

ITSM entitlements, configuration of Skills & AI Agents, and forecasting AI costs and value benefits for a business case.

What you'll learn
- What applications and capabilities are entitled by different subscriptions.
- Details of individual applications and links to their implementation documents.
- Available out-of-the-box Now Assist Skills and AI Agents for ITSM.
- How to determine cost-per-Assist for consumption model forecasting.
- How to use sample licensing forecasting calculator spreadsheet for Now Assist.
- Considerations necessary to avoid compounding costs of Assist consumption.

Requirements
- Basic understanding of ServiceNow applications.
- Basic understanding of platform workflows.

Description
Welcome toServiceNow Now Assist for ITSM: Building a Business Case, an essential course designed for professionals across the ServiceNow ecosystem who want to confidently navigate the evolving landscape of IT Service Management (ITSM) licensing, especially as it relates to the AI-powered capabilities of Now Assist Skills and Agentic Workflows.

As ServiceNow transitions toward a consumption-based model for its Generative AI capabilities, it has become more important than ever to understand how this emerging licensing model operates. This course demystifies the methodology of consumption-based licensing, covering how usage is metered for ITSM Now Assist Skills and AI Agents (Agentic Workflows) alongside the familiar application entitlements of per-user subscription licensing. Through clear explanations, packaging illustrations, and example scenarios, you will learn how per-user and per-outcome licensing entitlements are defined, allocated, and consumed.

As part of the course, you'll receive a licensing calculator spreadsheet to help you simultaneously estimate per-user and per-outcome costs. This tool will improve the accuracy and efficiency of your value benefits analysis, which you use in creating a business case to acquire the Now Assist products. You’ll also receive a library of direct reference links to official ServiceNow documentation. These resources will help you plan and optimize the use of each ITSM application your organization is entitled to under its subscription.

Whether you're working in service delivery, platform architecture, procurement, or executive strategy, this course gives you the knowledge to ensure your teams stay compliant, cost-effective, strategically aligned, and well-prepared to financially manage human and AI teams working together on the ServiceNow Now Platform.

Who this course is for:
- Everyone who uses ServiceNow applications.
- All users of the Now Platform should understand the licensing entitlement models.
More Info