ITIL 4 Managing Professional: Drive Stakeholder Value (DSV)

Prepare for the ITIL 4 Drive Stakeholder Value exam and master essential skills for IT mastery.

What you'll learn
Understand how to effectively manage customer journeys and enhance stakeholder experiences throughout the service lifecycle.
Learn strategies for fostering strong stakeholder relationships and improving collaboration across teams.
Develop skills to design, deliver, and optimize service offerings that align with stakeholder needs.
Gain insights into key techniques for engaging customers, managing expectations, and ensuring satisfaction.
Learn how to map and improve customer touchpoints to drive value co-creation between service providers and consumers.

Requirements
ITIL 4 Foundation

Description
The ITIL 4 Managing Professional: Drive Stakeholder Value course prepares you to effectively manage and engage stakeholders throughout the entire service journey. This course is part of the ITIL 4 Managing Professional certification and focuses on equipping you with the knowledge and skills to ensure that services are co-created, delivered, and optimized to meet stakeholder needs. You’ll learn how to manage customer journeys, enhance service relationships, and design effective service offerings tailored to your audience.Key topics covered include service relationship management, fostering stakeholder collaboration, mapping customer journeys, managing demands, and driving value co-creation. By understanding these critical areas, you’ll be able to manage customer and stakeholder satisfaction more effectively and align IT services with their expectations.In addition to building practical skills, this course also provides comprehensive exam preparation for the ITIL 4 Managing Professional: Drive Stakeholder Value certification. You’ll gain insights into exam structure, key concepts to focus on, and practice questions to test your knowledge and readiness.This course is ideal for IT professionals looking to advance their careers, service delivery managers, business relationship managers, and IT leaders who want to ensure that their services are designed and delivered in a way that maximizes stakeholder value. By the end of the course, you’ll be fully prepared to take and pass the certification exam, enhancing your expertise and contributing to your organization's success in IT service management.

IT Service Managers: Looking to enhance their ability to engage stakeholders and manage service lifecycles effectively.,Business Relationship Managers: Aiming to improve customer relationships and deliver better value to stakeholders.,Service Delivery Managers: Focused on optimizing service offerings and ensuring stakeholder satisfaction.,IT Professionals: Who want to pursue the ITIL Managing Professional or ITIL Master designation and enhance their skills in stakeholder engagement.,IT Leaders and Decision-Makers: Seeking strategies for aligning IT services with stakeholder needs and improving overall service management.