Customer Experience: 6 Essential Foundations For Lasting Loyalty
Customer Experience: 6 Essential Foundations For Lasting Loyalty
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 50m | 117 MB
Instructor: Sam Stern
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 50m | 117 MB
Instructor: Sam Stern
Even if you're just getting started in customer experience, you probably already know where your organization’s experience isn't measuring up. Those shortcomings often happen because you lack simple, repeatable techniques for consistently designing and delivering great experiences.
In this course, join Sam Stern, a senior manager of customer experience at LinkedIn, as he shares six easy-to-apply techniques for improving customer experiences. Develop your tool kit for making experiences that truly stand out by attending to wait time, using plain language, setting clear expectations, building trust, closing loops, and apologizing gracefully.
Customer Experience: 6 Essential Foundations For Lasting Loyalty
