The Complete Servicenow System Administrator Course

Learn how to administer, configure, and customize your ServiceNow instance!

What you'll learn
Understand how ServiceNow works behind the scenes
Master administration on the ServiceNow platform
Understand the different configurations & customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Requirements
An understanding of ITIL principles can help but is not required

Description
Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.After completing this course you should be able to:Create new users, groups, and rolesManage users and accessConfigure and customize lists and formsCreate new applications on the NOW platformLeverage events and notificationsWork with importing data through import setsBuild custom reportsUnderstand when to use UI policies, UI actions, business rules, script includes, and data policiesBonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!FAQsQ: What version of ServiceNow does this cover?A: This course has been updated for the Paris release and was originally recorded on the Kingston release.Q: Can I follow along with my own instance?A: Yes! I provide instructions on how you can obtain your very own personal developer instanceFeaturesUpdated for the Paris release!QuizzesPractice ExamWorkbook1080p video recordingsTopics CoveredThe user interfaceCustomizations including UI policies, UI actions, business rules, script includes, data policiesClient-side versus server-side customizationsUpdate setsTable administration & relationshipsField types & reference fieldsUsers, groups, & rolesAccess controlsImpersonating usersLDAP & SSOIncident ManagementProblem ManagementChange ManagementConfiguration ManagementService-Level AgreementsService Catalog ManagementKnowledge ManagementService PortalSystem propertiesSystem diagnosticsEvents & notificationsWorkflowsImport setsReportingCustom application development

Who this course is for:
Those who are new to the ServiceNow platform,Anyone interested in becoming a ServiceNow administrator or developer,Those who are looking to pass the ServiceNow certified System Administrator exam