The Complete Guide to Service Portal in ServiceNow

Learn how to configure, customize, and build Service Portals in ServiceNow!

What you'll learn
An advanced understanding of service portal in ServiceNow
How to create widgets and leverage instance options
How to implement providers, dependencies, and templates
Service portal best practices

Requirements
An intermediate understanding of ServiceNow
An intermediate understanding of JavaScript
A basic understanding of AngularJS
A basic understanding of HTML & CSS

Description
DescriptionService Portal can be a challenging application to master. There are many undocumented components and following a linear progression can be tricky. It's one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.In this course, we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!We'll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.PrerequisitesA strong understanding of ServiceNowJavaScriptAngularJSCourse OutlineThe Complete Guide to Service Portal in ServiceNow will cover the following topics:The history of Service PortalExploring the out-of-box Service PortalThe anatomy of a portalService Portal tools such as the Widget EditorWidgets and their components Widget instance options and the option schemaThe page and widget lifecycleClient and server-side developmentAngularJS directivesTemplates, providers, and dependenciesLeveraging script includes within Service PortalEmbedding widgetsCommunicating between widgetsThe record watch APIHow to theme a portalSCSS variablesPage route mapsSearch and search sourcesAnnouncementsBuilding a new portalAnd much more!

Who this course is for:
ServiceNow Administrators, ServiceNow Developers