Master Dynamics 365 Service Analysis & Voice Of The Customer

Learn about Service Analysis & Voice of the Customer (VOC) in Microsoft Dynamics 365 And Become An Expert!

What you'll learn

Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Service Management Analysis and Voice of the Customer Surveys - Part 3 of MB2-718)

Prepare for MB2-718 certification (Part 3/5) by watching videos and practising on Dynamics 365.

Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification

Be confident to configure Dynamics 365 for Customer Service

Requirements

You should have basic knowledge of Microsoft Office applications like Outlook, Excel.

You should be comfortable in using Computer/Laptop and surf internet

Basic understanding of Microsoft Dynamics 365

Description

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Service Analysis and Voice Of The Customer Surveys (VOC)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best. 

Overview

Section 1: Part 3/5 - MB2-718 Certification Program

Lecture 1 Important - Must Read

Lecture 2 Welcome & What To Expect?

Lecture 3 IMPORTANT: Dynamics 365 New Interface (Must Watch)

Section 2: Perform Service Management Analysis

Lecture 4 Module Overview

Lecture 5 Use PowerBI with Dynamics 365

Lecture 6 Service Dashboards

Lecture 7 Design And Create System Charts

Lecture 8 Identify Goal Management Components

Lecture 9 Define Goals

Lecture 10 Implement And Configure Advanced Find

Lecture 11 Create Editable Grids

Lecture 12 Identify Service Report Types

Lecture 13 Design Reports

Lecture 14 Export Content to Microsoft Excel

Lecture 15 Module Review

Section 3: Implement Voice Of The Customer (VOC) Surveys

Lecture 16 Module Overview

Lecture 17 Identify VOC Features and Components

Lecture 18 Install VOC

Lecture 19 Configure VOC

Lecture 20 Surveys Overview

Lecture 21 Create A Survey

Lecture 22 Design A Survey

Lecture 23 Pipe Data Into Surveys

Lecture 24 Link Survey Questions

Lecture 25 Route Responses

Lecture 26 Survey Distribution

Lecture 27 Analyse Survey

Lecture 28 Module Review

Section 4: Next Steps

Lecture 29 Exam Preparation Notes

Lecture 30 Course Review

Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam,Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field),Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification