Ultimate Customer Service For Home Service Businesses

A Full Reset On Critical Customer Service Skills for The Home Service CSR

What you'll learn

Importance and Mindset of a CSR

The Purpose of a CSR

Professional Greeting Structure

The Impact of One Missed Call

Transferring Calls Using Active Listening

Managing Caller's Anxiety and Phone Etiquette

Critical Information Gathering

Anchoring Client Decision

Professional Wrap Up

Requirements

Basic computer skills

Description

This comprehensive course is designed to help you accelerate and elevate your career as a professional Client Success Hero. Throughout this training series, you will be guided by Jim Cosmas, an experienced and successful client success hero who has trained hundreds of professionals across the country.The course consists of 17 core modules and several bonus modules, each ranging from 7 to 12 minutes in length. These modules are created using a scientific approach to make the content easy to digest, comprehend, and implement. The Client Success Hero Training Series adopts a unique layer and waypoint approach, as opposed to the traditional step-by-step method. This approach helps create a more memorable and impactful learning experience, ensuring that you can easily recall and apply the concepts learned.Throughout the course, you will:Explore the foundations of being a Client Success Hero.Learn from the successes and mistakes of experienced professionals to avoid common pitfalls and accelerate your growth.Master the art of staying open-minded and remaining receptive to new ideas and concepts, even if you've encountered them before.Understand and apply the layer and waypoint approach to learning, creating lasting impressions and more effective implementation.Develop a comprehensive skillset that will help you excel in your role as a Client Success Hero.Embark on this exciting journey and climb the mountain of success with Jim Cosmas as your guide. By the end of this training series, you will have the knowledge and skills to become a truly exceptional Client Success Hero. Enroll now and take your career to new heights!

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Importance and Mindset of a Client Success Hero

Lecture 2 Importance and Mindset of a Client Success Hero

Section 3: The Purpose of a Client Success Hero

Lecture 3 The Purpose of a Client Success Hero

Section 4: Professional Greeting Structure

Lecture 4 Professional Greeting Structure

Section 5: Professional Greeting Implementation

Lecture 5 Professional Greeting Implementation

Section 6: The Impact of One Missed Call

Lecture 6 The Impact of One Missed Call

Section 7: Transferring Calls Using Active Listening

Lecture 7 Transferring Calls Using Active Listening

Section 8: Managing Caller's Anxiety and Phone Etiquette

Lecture 8 Managing Caller's Anxiety and Phone Etiquette

Section 9: Empathy & Assurance Statements

Lecture 9 Empathy & Assurance Statements

Section 10: Information Gathering Process

Lecture 10 Information Gathering Process

Section 11: Critical Information Gathering

Lecture 11 Critical Information Gathering

Section 12: Situational Information Gathering

Lecture 12 Situational Information Gathering

Section 13: Appointment Setting for Service

Lecture 13 Appointment Setting for Service

Section 14: Anchoring Client Decision

Lecture 14 Anchoring Client Decision

Section 15: Professional Wrap Up

Lecture 15 Professional Wrap Up

Section 16: Replacement Call Approach

Lecture 16 Replacement Call Approach

Section 17: Overcoming Objections - Professional Wrap-Up

Lecture 17 Overcoming Objections - Professional Wrap-Up

Customer Service Representatives in the Home Service Industry - HVAC, Plumbing, Electric, Roofing, Garage Door