Trade Credit: Proactive Credit Control

Design Smarter Credit Controls to Minimize Disruption and Maximize Efficiency

What you'll learn

How to consider and release sales orders put on hold

How to assess the performance of an accounts receivable portfolio

How to establish a Bad Debts Provision

How to calculate and evaluate the Comprehensive Cost of Credit

Requirements

No prerequisites. However basic knowledge of accounting, finance and sales operations will be useful.

Description

Credit control isn't just about blocking sales orders or chasing overdue invoices — it's about creating a system that prevents disruption in the first place. In this course, you’ll learn how to shift from reactive credit management to a proactive, performance-driven approach that strengthens your business and preserves customer relationships.We begin by redefining the role of credit control in the wider Order-to-Cash (O2C) cycle. Instead of waiting for problems to appear, you'll learn how to anticipate and address the early signs of payment risk — while maintaining commercial agility. You’ll explore the true cost of blocked orders, discover smarter order release strategies, and implement controls that support sales without compromising risk tolerance.You’ll also take a deeper look at Bad Debts Provisioning — often misunderstood as a mere accounting exercise. This course repositions it as a powerful strategic tool for forecasting, internal control, and smarter credit decisions.From non-traditional reporting metrics to measuring the true cost of credit services, we’ll introduce frameworks that help you evaluate your credit control's effectiveness across financial, operational, and customer dimensions.Whether you're responsible for day-to-day credit decisions, managing credit teams, or driving improvements in financial operations, this course will give you the tools to move from reactive firefighting to structured, proactive credit control — where commercial goals and credit risk management are no longer in conflict.Transform your credit function from a bottleneck into a business enabler.

Overview

Section 1: Introduction: Proactive Credit Control

Lecture 1 Proactive Credit Control

Section 2: Orders on Hold: Managing Sales Order Blocks

Lecture 2 Orders on Hold. Release or Not

Section 3: Bad Debts Provision: From Accounting to Insight

Lecture 3 Bad Debts Provision

Section 4: Reporting and Performance Measurement

Lecture 4 Reporting and Performance Measurements

Section 5: Comprehensive Credit Cost: Measuring Real Impact

Lecture 5 Comprehensive Credit Cost

Credit Controllers, Credit Analysts, Cash Collectors, Credit Managers, Accountants, Finance Controllers, Finance Managers and Treasury Specialists