Telephony & Ivr’S Explained

From The History Of The Phone Industry To Modern IVR's

What you'll learn

The history and an overview of the phone industry, IVR technology, and call center software

In depth walkthrough and explanation of IVR setup and functionality

Code examples of IVR and Call Center setups

Explanation of Call Center software and apps

Great for enterprise and SMB employees who need a high level overview of IVR and Telephony

Requirements

No programming experience is necessary. Two of the lectures do dive into Python code.

Description

Unlock the world of telephony and interactive voice response (IVR) systems in this comprehensive course designed for business professionals, technical teams, and enthusiasts alike. Whether you're a beginner looking to understand the basics or a professional seeking deeper insights, Telephony & IVRs Explained will guide you through the principles, architecture, and real-world applications of modern telecommunication systems.You'll explore the fundamentals of telephony, from traditional phone networks to cutting-edge VoIP technologies, and dive into the design and implementation of intelligent IVR systems. The course includes hands-on exercises and case studies to help you learn how IVRs are used to automate customer service, streamline business operations, and enhance user experiences.Key takeaways include:Telephony Basics: Understand how voice communication systems work, including PSTN, VoIP, and SIP protocols.IVR System Design: Learn how to create effective IVR workflows, including call routing, user prompts, and data collection.Real-World Applications: Discover how businesses use telephony and IVRs to optimize customer engagement and drive efficiencies.AI-Powered IVRs: Get an introduction to AI and machine learning technologies that are revolutionizing IVR systems.Best Practices: Learn how to design user-friendly, scalable, and secure IVR solutions tailored to business needs.By the end of this course, you’ll have the knowledge and skills to confidently design, implement, and optimize telephony and IVR systems, making you a valuable asset in the ever-evolving landscape of communication technology.4o

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 The History Of Telephony

Lecture 3 The Modern IVR Explained

Lecture 4 The Modern Call Center App Explained

Lecture 5 Creating An AI Powered IVR With Google Dialogflow

Enterprise and SMB employees who need a high level overview of IVR and Telephony