Servicenow Administration For Beginners: Non-Tech Guide

Master ServiceNow Administration with User Management, Roles, Security, Workflows & More!

What you'll learn

Learn the fundamentals of ServiceNow administration without any coding.

Navigate and understand key terminologies within the ServiceNow interface.

Manage user accounts including creating new users and managing profiles.

Configure role-based access control (RBAC) and permissions.

Create basic workflows to manage processes efficiently.

Set up business rules for validation purposes.

Design simple processes using Process Designer.

Requirements

Basic understanding of computers and internet usage.

No prior experience with ServiceNow is necessary.

Description

Are you looking to enhance your administrative capabilities with a powerful platform like ServiceNow, but without diving into complex coding or technical setups? ServiceNow Administration for Beginners: Non-Tech Guide is designed specifically for individuals who want to master the art of managing users, configurations, and workflows in ServiceNow without needing extensive IT expertise. This course equips you with essential skills to become an effective administrator by leveraging pre-built tools and intuitive interfaces.In this comprehensive beginner-friendly course, we will start by exploring the fundamentals of what ServiceNow is and why it's a game-changer for businesses seeking streamlined service management processes. You'll learn how to navigate the platform effortlessly, understand key terminologies, and set up user accounts efficiently. By defining roles and security settings, you'll be able to control access according to organizational needs. We delve into creating basic workflows and business rules to automate routine tasks and ensure data integrity.The course also covers designing simple processes using ServiceNow's Process Designer tool, making it easy for non-tech users to visualize and implement process flows. Additionally, we provide a gentle introduction to scripting basics without requiring coding knowledge, leveraging pre-built functions available within the platform. This allows you to perform essential administrative tasks that would otherwise need technical expertise.Understanding how to configure system settings and manage catalog offerings is crucial for optimizing ServiceNow's functionality within your organization. We guide you through setting up common parameters and creating basic service offerings using Catalog Manager. Lastly, we introduce reporting capabilities to help you analyze data effectively and make informed decisions based on admin-specific use cases.Key Highlights:- No coding required; focus entirely on administrative tasks.- User-friendly voiceovers and visually appealing slides ensure easy learning.- Comprehensive coverage from basics to advanced configurations.- Practical examples and exercises for hands-on practice.- Suitable for individuals with no prior technical background or experience in ServiceNow administration.This course is ideal for administrators, managers, and business analysts looking to improve their proficiency with ServiceNow. Whether you're new to the platform or aiming to elevate your existing skills, this beginner-friendly guide offers a step-by-step approach to mastering essential administrative functions. By the end of this course, you'll be able to confidently manage users, configure settings, create workflows, and handle basic scripting tasks-all while avoiding technical intricacies.No prior experience with ServiceNow is necessary; we provide all the foundational knowledge needed to excel as an administrator. With our engaging voiceovers and visually supportive slides, learning becomes an enjoyable journey towards becoming a proficient ServiceNow Administrator.Why Choose This Course?:Tailored for non-technical learners aiming to understand ServiceNow administration.Includes practical examples and exercises to reinforce learning.Covers essential aspects of ServiceNow administration without requiring any technical knowledge.Provides access to AI-generated voiceover content and interactive slides for enhanced learning.

Overview

Section 1: Section 1: Introduction to ServiceNow

Lecture 1 1.1: What is ServiceNow?

Lecture 2 1.2: Why Use ServiceNow?

Section 2: Section 2: Getting Started with ServiceNow

Lecture 3 2.1: Navigating the ServiceNow Interface

Lecture 4 2.2: Understanding Key Terminologies and Concepts

Section 3: Section 3: Setting Up User Accounts

Lecture 5 3.1: Creating New Users in ServiceNow

Lecture 6 3.2: Managing User Information and Profiles

Section 4: Section 4: Roles and Security

Lecture 7 4.1: Defining Role-Based Access Control (RBAC)

Lecture 8 4.2: Configuring Permissions for Different Roles

Section 5: Section 5: Workflow Management

Lecture 9 5.1: Introduction to ServiceNow Workflows

Lecture 10 5.2: Creating Basic Workflows

Section 6: Section 6: Business Rules and Validation

Lecture 11 6.1: Understanding Business Rules in ServiceNow

Lecture 12 6.2: Configuring Basic Business Rules

Section 7: Section 7: Process Designer Overview

Lecture 13 7.1: Introduction to Process Designer

Lecture 14 7.2: Designing Simple Processes Using Process Designer

Section 8: Section 8: Scripting Basics for Non-Tech Users

Lecture 15 8.1: Understanding When Scripts Are Needed in ServiceNow Administration

Lecture 16 8.2: Basic Script Editor Usage Without Coding (Using Pre-built Functions)

Section 9: Section 9: System Configuration

Lecture 17 9.1: Overview of Configuring ServiceNow System Settings

Lecture 18 9.2: Setting Up Common System Parameters

Section 10: Section 10: Catalog Manager Basics

Lecture 19 10.1: Introduction to Catalog Manager in ServiceNow

Lecture 20 10.2: Creating a Basic Service Offering Using Catalog Manager

Section 11: Section 11: Reporting and Analytics

Lecture 21 11.1: Introduction to Reporting in ServiceNow

Lecture 22 11.2: Building Simple Reports for Admin Use Cases

IT professionals looking to expand their skill set with ServiceNow.,Business analysts seeking to improve service delivery processes using ServiceNow.,Project managers wanting to integrate IT services into project management workflows.,HR personnel managing employee onboarding and offboarding through ServiceNow.