Itil 4 Strategist: Direct, Plan And Improve (Dpi) Exam Prep

Everything you need to know to pass the ITIL 4 Direct, Plan, and Improve Exam

What you'll learn

Explain the principles and key concepts of directing, planning, and continually improving services and value streams within an organization.

Learn how to align IT services with business strategy, create governance frameworks, and ensure that decision-making supports the organization's long-term goals

Be fully prepared for the ITIL 4 Specialist: Create, Deliver and Support certification exam.

Gain the skills to plan and implement continual improvement initiatives using ITIL DPI methods and tools.

Understand how to effectively engage and communicate with stakeholders, ensuring collaboration and shared responsibility in service management activities

Be equipped with the knowledge to manage organizational change through proper planning & feedback integration.

Requirements

ITIL 4 Foundation course is recommended

Description

Welcome to the ITIL 4 Direct, Plan, and Improve (DPI) course! This comprehensive course is designed to equip you with the critical knowledge and practical skills needed to effectively direct, plan, and improve service management in any organization. Building on the foundational concepts of ITIL 4, this course delves deeper into the tools, strategies, and techniques necessary for aligning IT services with organizational goals and driving meaningful improvements.What You’ll Learn:• Direction and Strategy: Master the art of setting clear objectives, making strategic decisions, and balancing risk, innovation, and continuous improvement to achieve long-term success.• Assessment and Planning: Learn to assess your organization’s current state, identify gaps, and develop actionable plans using methodologies like Agile and Waterfall.• Measurement and Reporting: Discover how to establish meaningful metrics, monitor progress, and report performance to drive ongoing improvement and value delivery.• Continual Improvement: Embed a culture of continual improvement by identifying opportunities, implementing effective changes, and enhancing efficiency across your organization.• Communication and Change Management: Develop skills in leading organizational change, engaging stakeholders, and ensuring alignment with new goals and processes.• Service Value System (SVS): Build a cohesive system that integrates value streams, practices, and objectives to optimize service delivery and co-create value with customers.• ITIL Guiding Principles in Action: Learn to apply ITIL’s guiding principles across all aspects of direction, planning, and improvement to adapt to change and stay focused on delivering value.Practical Learning Approach:This course combines theoretical concepts with real-world applications. Through quizzes, case studies, and hands-on exercises, you’ll gain a deeper understanding of the DPI practices and how to apply them in your workplace.By the end of this course, you’ll be equipped with the expertise to take on leadership roles in service management, prepare for the ITIL 4 DPI certification exam, and drive significant improvements within your organization. Join me on this journey to master ITIL 4 DPI and advance your IT strategy skills!

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Strategy & Direction

Lecture 2 The Role of Strategy & Direction in Service Provisioning

Lecture 3 Policies & Plans

Lecture 4 The Role of Strategy Management

Lecture 5 Identifying the Relevant Scope of Control

Lecture 6 Cascading Objectives

Lecture 7 Cascading Requirements

Lecture 8 Governance Structures for Decision Making

Lecture 9 The Role of Risk Management in Direction, Planning and Improvement

Lecture 10 Portfolio Management as a Key Decision-Making Practice

Lecture 11 Understanding Service Portfolios

Lecture 12 Prioritizing and Optimizing Portfolio Decisions & Communications

Lecture 13 Communicating Portfolios

Lecture 14 Building, Communicating, and Advocating for a Business Case

Lecture 15 Direction via Governance, Risk, and Compliance (GRC)

Lecture 16 Defining Effective Policies, Controls & Guidelines

Lecture 17 Defining & Ensuring Compliance

Section 3: Assessment & Planning

Lecture 18 Basics of an Assessment

Lecture 19 Conducting Effective Assessments in Service Management

Lecture 20 Choosing the Right Assessment Method

Lecture 21 The Gap Analysis Assessment Method

Lecture 22 The SWOT Analysis Assessment Method

Lecture 23 The Change Readiness Assessment Method

Lecture 24 The Customer/User Satisfaction Analysis Assessment Method

Lecture 25 The SLA Achievement Analysis Assessment Method

Lecture 26 The Benchmarking Assessment Method

Lecture 27 Maturity Assessments Assessment Method

Lecture 28 How to Define Assessment Objectives and Criteria

Lecture 29 The Basics of Planning

Lecture 30 The Waterfall Method of Planning

Lecture 31 The Agile Method of Planning

Lecture 32 The Hybrid Method of Planning

Lecture 33 How to Monitoring Progress

Lecture 34 An Introduction to Value Stream Mapping

Lecture 35 Understanding Lean Methods in Value Stream Mapping

Lecture 36 How to Avoid Local Optimization in Value Stream Mapping

Lecture 37 Understanding the Value of Value Stream Mapping

Lecture 38 How to Develop a Value Stream Map

Lecture 39 How to Increase the Detail in Value Stream Maps

Lecture 40 Muda Subcategories and Value Stream Symbols

Lecture 41 Typical Mistakes in Value Stream Mapping and How to Avoid Them.

Section 4: Measurement & Reporting

Lecture 42 Introduction to Measurement & Reporting

Lecture 43 Key Concepts of Measurement & Reporting

Lecture 44 Reasons For Measurement & Reporting

Lecture 45 Measurement Types

Lecture 46 Understanding the Relationship Between Measurement & Behaviour

Lecture 47 Measurement Cascades & Hierarchies

Lecture 48 Planning & Evaluation Model

Lecture 49 Balanced Scorecard

Lecture 50 IT Components-to-scorecard Hierarchy

Lecture 51 Organizational Improvement Cascade

Lecture 52 Success Factors & KPI's

Lecture 53 Understanding KPI's

Lecture 54 Creating SMART KPI's

Lecture 55 Measurement of Organizations and People

Lecture 56 Measurement of Information and Technology

Lecture 57 Measurement of Products and Services

Lecture 58 Understanding Net Promoter Score

Lecture 59 Social Media Monitoring

Lecture 60 Measurement & Reporting Section Closure

Section 5: Continual Improvement

Lecture 61 Creating a Continual Improvement Culture

Lecture 62 Continual Improvement of the Service Value Chain & Practices

Lecture 63 Continual Improvement in Organizations

Lecture 64 The Continual Improvement Model

Lecture 65 Step 1: What is The Vision?

Lecture 66 Step 2: Where Are We Now?

Lecture 67 Step 3: Where Do We Want To Be?

Lecture 68 Step 4: How Do We Get There?

Lecture 69 Step 5: Take Action

Lecture 70 Step 6: Did We Get There?

Lecture 71 Step 7: How Do We Keep The Momentum Going?

Lecture 72 Using Measurement & Reporting in Continual Improvement

Lecture 73 Continual Improvement Section Closure

Section 6: Communications & Organizational Change Management

Lecture 74 Communications $ Organizational Change Management Introduction

Lecture 75 Introduction to Effective Communications

Lecture 76 Communications Principles

Lecture 77 Communication is a two-way process

Lecture 78 We are All Communicating All the Time

Lecture 79 Timing & Frequency Matter

Lecture 80 Communication in Planning

Lecture 81 Communication in Improvement

Lecture 82 Planning Communications

Lecture 83 Communications Methods & Media

Lecture 84 Identifying & Communicating with Stakeholders

Lecture 85 Stakeholder Mapping

Lecture 86 Defining a Stakeholder Communications Plan

Lecture 87 The Basics of OCM

Lecture 88 Essentials for Successful Improvement

Lecture 89 OCM Throughout Direction, Planning & Improvement

Section 7: Developing a Service Value System

Lecture 90 Developing a Service Value System Introduction

Lecture 91 Service Management Strategy to Tactics

Lecture 92 The ITIL service value chain as an operating model

Lecture 93 The four dimensions of service management in the SVS

Lecture 94 Organizations and people in the SVS

Lecture 95 Impact of different organizational structures

Lecture 96 Roles & Jobs

Lecture 97 RACI and the Assignment of Accountability

Lecture 98 Service Ownership

Lecture 99 Roles & Competencies

Lecture 100 Establishing Effective Interfaces Across the Value Chain

Lecture 101 Service Provider Culture

Lecture 102 Service Relationships with Suppliers and Partners

Lecture 103 Basic Relationship

Lecture 104 Cooperative Relationship

Lecture 105 Service Partnership

Lecture 106 Service Integration & Management

Lecture 107 Relationship Between Value Streams and Practices

Lecture 108 Relationship Between Value Streams and Processes

Lecture 109 Considerations of Efficient Design

Lecture 110 Theory of Constraints

Lecture 111 Kanban Technique for Managing Work

Lecture 112 Information & Technology in the SVS

Lecture 113 Service Management Tool Suites

Lecture 114 The Benefits of Exploiting Emerging Technologies

Lecture 115 Establishing an Information Model

Lecture 116 Developing a Service Value System Section Closure

Section 8: Leveraging the ITIL Guiding Principles

Section 9: Course Conclusion

IT Service Managers: Professionals responsible for overseeing IT service management and ensuring that services align with business strategies.,IT Leaders and Executives: Decision-makers who need to align IT and business objectives, govern IT practices, and drive continual improvement within their organizations.,Project and Program Managers: Individuals managing large IT projects or programs, who need to understand how to direct, plan, and improve services to ensure success.,Service Management Professionals: Those involved in the day-to-day operations of IT service delivery, looking to enhance their knowledge of governance, improvement practices, and strategic alignment.,Business Process Owners: Individuals responsible for defining and optimizing business processes and ensuring they integrate effectively with IT services.,IT Consultants: Professionals offering advice and guidance on IT service management who need a deep understanding of ITIL’s strategic and operational practices for directing, planning, and improving services.