Getting Started With Servicenow Hrsd

Master the fundamentals of ServiceNow HR Service Delivery (HRSD) to streamline HR operations

What you'll learn

Understand the core functionalities of ServiceNow HRSD

Create and manage HR cases using ServiceNow’s HR Case Management module

Automate HR processes using Lifecycle Events

Configure and utilize HR Knowledge Management to improve employee self-service

Generate HR reports and dashboards for data-driven decision-making

Implement best practices for HRSD deployment and management

Requirements

Basic familiarity with ServiceNow is helpful but not required

Description

Are you looking to enhance your knowledge of ServiceNow HR Service Delivery (HRSD)? This comprehensive course is designed to help HR professionals, ServiceNow administrators, and IT professionals understand the core functionalities of HRSD. Learn how to manage HR cases, automate lifecycle events, configure HR profiles, and create HR knowledge bases effectively.What's in for you?By completing this course, students will be able to:Understand the core functionalities of ServiceNow HRSD.Create and manage HR cases using ServiceNow’s HR Case Management module.Automate HR processes using Lifecycle Events.Configure and utilize HR Knowledge Management to improve employee self-service.Generate HR reports and dashboards for data-driven decision-making.Implement best practices for HRSD deployment and management.What are the requirements or prerequisites for taking your course?This course is designed for beginners and professionals looking to expand their expertise in ServiceNow HRSD. Basic familiarity with ServiceNow is helpful but not required.Key sections include:Introduction to ServiceNow HRSDHRSD Foundations and HR ProfilesHR Case ManagementHR Knowledge ManagementEmployee Service Center & HR Catalog ItemLifecycle Events and AutomationHR Reporting and AnalyticsBest Practices and ImplementationThroughout this course, you will engage in practical assignments, quizzes, and real-world scenarios to solidify your learning. By the end, you will be able to implement and optimize ServiceNow HRSD for your organization.

Overview

Section 1: Course Introduction

Lecture 1 Course Introduction

Lecture 2 Agenda

Lecture 3 Setting Up HRSD in ServiceNow - Demo

Section 2: HRSD Foundations

Lecture 4 Configuring HR Profiles and Data Setup - Demo

Lecture 5 Navigating the HRSD Workspace - Demo

Section 3: HR Case Management

Lecture 6 Introduction to Case Management

Lecture 7 Creating and Resolving a Sample Case with Skills-Based Routing – Demo

Section 4: HR Knowledge Management

Lecture 8 The Basics of HR Knowledge Management

Lecture 9 Publishing and Retiring Knowledge Articles - Demo

Section 5: Employee Service Center & HR Catalog Item

Lecture 10 Introduction to the Employee Service Center

Lecture 11 Configuring and Testing an HR Catalog Item– Demo

Section 6: Lifecycle Events and Automation

Lecture 12 Overview of Lifecycle Events

Lecture 13 Exploring Lifecycle Events for Onboarding and Setting Up Offboarding

Section 7: Reporting and Analytics

Lecture 14 The Basics of Dashboards and Reports in HRSD

Lecture 15 Exploring HR Reports and Dashboards

Section 8: Best Practices and Implementation

Lecture 16 Best Practices for HRSD Implementation

Section 9: Summary and Closure

Lecture 17 Summary and Closure

HR professionals looking to streamline their HR service management using ServiceNow,ServiceNow administrators and developers seeking to specialize in HRSD,IT professionals and consultants working with HR process automation,This course is designed for beginners and professionals looking to expand their expertise in ServiceNow HRSD