Customer Service: Your Daily Dose

Customer Service

What you'll learn

Motivation and resilience in customer service

Leadership traits and skills in customer service

Phone skills and stand out attributes

Effective communication in customer service

Requirements

No experience needed.

Description

In a world where exceptional customer service sets businesses apart, we believe in the power of inspiration. That's why I'm thrilled to introduce you to a brand new video course series called Your Daily Dose. I'm here to help you learn new skills and motivation to become the best customer service superstar.This series is curated with the best techniques, strategies, and real-life examples from the world of customer service. With a little bite-sized burst of inspiration, igniting your passion for customer service throughout your daily dose, you're going to explore a wide range of customer service essentials, from communication to problem-solving, building stronger communication and relationships, and navigating difficult situations.The course is crafted to fit within your day's schedule so that it won't take more than 20 minutes. We want to fuel your growth and enhance your customer service skills in just a few minutes every day, no matter what industry or what role you're in.I want to help transform the way you serve your customers every single day and help you realize your full potential. So, are you ready to embark on this journey with Your Daily Dose of customer service excellence? Join us now and unlock a world of possibilities in your pursuit of becoming the best customer service superstar.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Basics of Customer Service Part 1

Lecture 3 Basics of Customer Service Part 2

Lecture 4 Basics of Customer Service Part 3

Lecture 5 Customer Service Matters

Section 2: Mindset

Lecture 6 Optimism

Lecture 7 Perseverance

Lecture 8 Motivation

Lecture 9 Resilience

Lecture 10 Opportunities

Section 3: Phone Skills

Lecture 11 Engage Personally

Lecture 12 Share Something Special

Lecture 13 Invite to Schedule

Lecture 14 Talk Value

Lecture 15 Ensure the Appointment

Section 4: Higher Level Skill Set

Lecture 16 Creativity

Lecture 17 Communication

Lecture 18 Dealing with Change: The New Normal

Lecture 19 Avoiding Burnout

Lecture 20 Emotional Intelligence

Section 5: Leadership

Lecture 21 10 Great Traits

Lecture 22 Compassion in Leadership

Lecture 23 Positivity in Leadership

Lecture 24 Understanding Personalities

Lecture 25 Workplace Well-being

Curious customer service minded individuals looking to enhance their skills, mindset, and leadership abilities.