Customer Service Excellence Course

This course is for individuals wanting to pursue a career in customer service to a higher level reaching management.

What you'll learn

Learners will understand and apply strategies to effectively communicate with customers from diverse cultures

Learners will master techniques to identify, analyze, and resolve customer issues efficiently, even in complex or high-pressure situations.

earners will practice strategies to foster trust, rapport, and positive relationships with customers, creating memorable and satisfying service experiences.

Learners will gain the ability to manage and de-escalate conflicts with customers, using tact, patience, and effective communication to achieve mutually benefic

Strengthen Conflict Resolution Through Active Listening

Understand the Role of AI in Customer Service:

Master Effective Email Management

Enhance Verbal and Non-Verbal Communication Skills:

Develop Solution-Oriented Mindsets

Requirements

This course equips beginner and mid-level customer service representatives with essential skills in cross-cultural communication, active listening, problem-solving, conflict resolution, effective use of AI, professional email management, verbal and non-verbal communication, and adopting a solution-oriented approach to enhance customer satisfaction.

Description

This course is designed for individuals pursuing a career in Customer Service with the added knowledge of working towards managerial status, this course is great for businesses aiming to train staff to a higher level of efficiency, covering all areas related to professionalism in the work place.This course is designed using the latest technology and also includes volume control for English learners, as well as for native speakers, the course operates through audio, making it ideal to learn on the go.Are you looking to advance your career?Are you working in an English speaking country?Are your staff in need of professional training?Customer Service is the hub and heart of all businesses.This course covers active listening skills, conflict solutions, cross-cultural communication, organizational skills, the future of AI, mentoring and training.The course is a total of 10 to 15 hours depending on your level.The course material is creative, colorful and engaging, with roll play, surveys and quizzes, self reflection and situational situations to help you engage into real life scenarios.After this course, you will be fully trained, certificated, and prepared to work in any industry, and you will have the opportunity to showcase your knowledge.This course is brought to you by a fully trained financial trainer in Sales and Customer Service.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Module 1

Lecture 2 In this section you will learn why customer service is so important .

Section 3: Module 2 Understand verbal and non-verbal communication.

Lecture 3 The importance of verbal and non verbal communication

Section 4: Module 3

Lecture 4 Managing Inquiries and Complaints

Section 5: Module 4

Lecture 5 Introduction to Module 4: Problem-Solving Skills Good [morning/afternoon], ever

Section 6: Module 5 Mastering Cross Cultural Comminication

Lecture 6 Mastering Cross Cultural Communication

Section 7: Module 6

Lecture 7 Unprofessional and Poor Customer Service

Section 8: Module 7

Lecture 8 Technology in Customer Service

Section 9: Module 8; Putting Your Training into a Reality

Lecture 9 Putting your training into a reality

Section 10: Final Exam

Lecture 10 Final Exam

Section 11: Customer Service Strategies

Lecture 11 Customer Service Excellence!

This course is designed for beginner and mid-level customer service representatives looking to enhance their communication, problem-solving, and conflict resolution skills, as well as effectively integrate AI tools and manage customer interactions across various platforms.