Customer Relationship Management (Crm)

In this course we will be covering an overview of what is CRM, and How can your business benefit from it.

What you'll learn

By the end of this course, attendees will be able to demonstrate their competence

What is CRM?

CRM Categorization

CRM Process & Benefits

And how to Implement CRM

Requirements

No experience needed. You will learn everything you need to know

Description

Talking to others is a skill, and managing the conversation to serve both sides of the communication is an art that not many possess. You can master this department from the Business Academy. The diploma is more like a comprehensive position for everything that a worker needs in the field of customer service, starting with the basic concepts in the field and the most important skills that must be acquired. And up to the strategies to win customers and requests of the successful as well.In this course we will be covering an overview of what is CRM, and How can your business benefit from it. by understanding the importance of Marketing & Fulfillments and how to Customer Service & Support for Retention & Loyalty also the ones at Store Front & Field Services to help you increase Sales throughout Cross-Sell/Upsell/Tele SalesOutcomes:By the end of this course, attendees will be able to demonstrate their competencein, and their ability to understand :What is CRM?CRM CategorizationCRM Process & BenefitsAnd how to Implement CRMCourse Content:Section 1: Introduction to CRMLecture 1: CRM OverviewLecture 2: L1-L2 Why CRM - Part 1Lecture 3: L1-L2 Why CRM - Part 2Lecture 4: L1-L2 Why CRM - Part 3Lecture 5: What is the meaning of CRMLecture 6: How does CRM WorkLecture 7: CRM CyclesSection 2: CRM Roles & ResponsibilitiesLecture 1: Elements of CRM - Part 1Lecture 2: Elements of CRM - Part 2 Lecture 3: Why CRM Foundation MattersLecture 4: CRM CategorizationLecture 5: CRM ProcessLecture 6: Innovative Marketing and CRMLecture 7: The 4 C's of the CRM ProcessLecture 8: Business Benefits of CRMLecture 9: Types of CRM Solutions and how to implement itLecture 10: What can CRM system doLecture 11: Potential Drawbacks of CRMAudience:• Managers• Business Owners• Entrepreneurs

Overview

Section 1: Introduction to CRM

Lecture 1 CRM Overview

Lecture 2 Why CRM - Part 1

Lecture 3 Why CRM part-2

Lecture 4 Why CRM - Part 3

Lecture 5 What is the meaning of CRM

Lecture 6 How does CRM Work

Lecture 7 CRM Cycles

Section 2: CRM Roles & Responsibilities

Lecture 8 Elements of CRM - Part 1

Lecture 9 Elements of CRM - Part 2

Lecture 10 Why CRM Foundation Matters

Lecture 11 CRM Categorization

Lecture 12 CRM Process

Lecture 13 Innovative Marketing and CRM

Lecture 14 The 4 C's of the CRM Process

Lecture 15 Business Benefits of CRM

Lecture 16 Types of CRM Solutions and how to implement it

Lecture 17 What can CRM system do

Lecture 18 Potential Drawbacks of CRM

Managers,Business Owners,Entrepreneurs