Critical Elements Of Customer Service

Happy customers lead to more income, growth, and sustainability.

What you'll learn

Recognize that service delivery is a personalized response value.

Understand how their behavior impacts the behavior of others in customer service settings.

Develop confidence and problem-solving skills to handle customer inquiries and issues effectively.

Communicate assertively and effectively with customers and team members.

Implement strategies to foster a team-oriented approach to delivering exceptional customer service.

Requirements

No prior customer service experience needed

A desire to improve their customer service skills.

Basic communication skills to engage with customers and colleagues.

A willingness to reflect on their current service delivery practices.

Access to a notebook or device to take notes during the sessions.

Description

Businesses know that providing positive experiences for buyers can dramatically impact their growth. But often customer service takes a back seat to the daily demands of running a business.When building a successful business, everything screams for attention.Within that flood, why prioritize customer service?Revenue dictates every business decision. Companies measure success or failure based on money in minus money out. Profitability is king, regardless of whether it happens on day one or day 1001.The number one reason why customer service is important in a business is because it correlates to revenue: ​84% of organizations working to improve customer service report an increase in revenue.Also, positive reputation leads to higher growth. Reputation goes a long way in a business. It attracts customers, investors, partnerships, and employees. When seeking to improve reputation, start with excellent customer service.After a positive customer experience, 69% would recommend the company to others.In today's competitive market, businesses that excel in customer service don’t just survive; they thrive. It’s not just about solving problems—it’s about creating experiences that keep customers coming back for more.It’s essential to basically every aspect of business. So what are you waiting for?Enroll in the course today ​and we wish you a happy learning!

Overview

Section 1: Introduction

Lecture 1 Introduction to the Course

Lecture 2 Identifying Your Customers

Lecture 3 Creating Excellence

Lecture 4 Suspending Frame of Reference

Lecture 5 Giving Undivided Attention to Others

Lecture 6 Asking Questions

Lecture 7 Stereotypes

Lecture 8 Seven Steps to Customer Problem Solving

Lecture 9 Eliminating Customer Service Problems

Lecture 10 Doing Your Part

Lecture 11 Making That Great First Impression

Customer service representatives looking to enhance their skills.,Team leaders and managers who want to foster a customer-focused culture.,Business owners who aim to improve the overall customer experience in their organizations.,Anyone interested in building confidence and professionalism in service-oriented roles.