Complete Itil 4 Foundation Certification Course & Practices

Understand the value of ITSM in the organization and prepare the ITSM Foundation certification in a weekend

What you'll learn

IT Service Management

key concepts

Guiding principles

4 dimensions

practices

prepare for the certification

Requirements

No prerequisites to take this course

Description

Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.Not Affiliated with or Endorsed by AXELOSNon-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.Unlock the Secrets of IT Service Management with ITSM Foundation CertificationIn today's fast-paced and ever-evolving digital landscape, efficient IT service delivery is crucial for organizations of all sizes and industries to succeed. ITSM Foundation, the latest version of the world's leading IT service management framework, provides a comprehensive set of best practices for organizations to manage their IT services effectively and deliver value to their customers.Enhance Your IT Expertise and Advance Your CareerThis comprehensive 4-hour course will equip you with the knowledge and skills you need to:- Understand the core concepts of IT service management- Grasp the ITSM Foundation framework, including the Four Dimensions, Guiding Principles, Service Value System, and IT Service Management Best Practices- Create value for customers through IT services- Manage service offerings and relationships effectively- Achieve desired outcomes and mitigate risks- Measure the utility and warranty of IT servicesThis course is designed for:IT professionals who want to gain a foundational understanding of ITSM and its role in IT service managementIndividuals seeking to embark on their ITSM certification journeyProfessionals looking to enhance their IT knowledge and skillsAnyone who wants to contribute to the implementation of ITSM practices in their organizationUpon successful completion of this course, you will:- Earn the ITSM Foundation certification, a globally recognized credential that demonstrates your proficiency in IT service management- Enhance your understanding of the latest ITSM framework and its impact on IT operations- Gain the skills to effectively manage IT services and deliver value to customers- Strengthen your career prospects and open up new opportunities in the IT industry- Practice exams to prepare for the exam day

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 5 reasons to get certified

Lecture 3 Course Mastery: Your Guide to Learning Success

Lecture 4 Get The Training Slides

Lecture 5 The ITIL 4 Foundation Exam

Lecture 6 Why A New ITIL

Section 2: Service Management : Key Concepts

Lecture 7 Introduction

Lecture 8 Learning Objectives

Lecture 9 The need for Service Management

Lecture 10 Understanding Value

Lecture 11 Value Co-Creation

Lecture 12 Value Co-Creation forms

Lecture 13 Example : Value Co-Creation

Lecture 14 Example : Value And Stakeholders

Lecture 15 Service, Costs and Risks

Lecture 16 Outputs facilitate Outcomes

Lecture 17 Utility And Warranty

Lecture 18 Example : Risks and Costs

Lecture 19 Service Relationships

Lecture 20 Example : Service Consumption and Provision

Lecture 21 Services And Products

Lecture 22 Example : Services And Products

Lecture 23 Outputs vs Outcomes and Watermelon Effect

Lecture 24 Service Offering

Lecture 25 Summary

Section 3: The 4 Dimensions Of IT Service Management

Lecture 27 Introduction

Lecture 28 Organization And People

Lecture 29 Information And Technology

Lecture 30 Cloud Computing

Lecture 31 Partners And Suppliers

Lecture 32 Value Streams And Processes

Lecture 33 External Factors

Lecture 34 Example : External Factors

Lecture 35 Example : 4 Dimensions

Lecture 36 Summary

Section 4: The ITIL Service Value System

Lecture 38 Learning Objectives

Lecture 39 The Service Value System

Lecture 40 Inputs and Outcomes of the SVS

Lecture 41 The 7 Guiding Principles

Lecture 49 Governance

Lecture 50 Service Value Chain

Lecture 53 Practices

Lecture 54 Continual Improvement

Lecture 55 Example : Service Value System

Section 5: The ITIL Practices

Lecture 57 Introduction and Learning Objectives

Lecture 58 What Is A Practice ?

Lecture 59 General Management Practices

Lecture 60 Continual Improvement

Lecture 61 Information Security Management

Lecture 62 Relationship Management

Lecture 63 Supplier Management

Lecture 64 Service Management Practices

Lecture 65 Availability Management

Lecture 66 Capacity And Performance Management

Lecture 67 Change Enablement

Lecture 68 The Evolution Of Change

Lecture 70 Incident Management

Lecture 71 Example :Incident Management

Lecture 72 IT Asset Management

Lecture 73 Monitoring And Event Management

Lecture 75 Problem Management

Lecture 76 Example :Problem Management

Lecture 77 Incident Vs Problem

Lecture 78 Release Management

Lecture 79 Service Configuration Management

Lecture 80 IT Asset Vs CI

Lecture 81 Service Continuity Management

Lecture 82 Service Desk

Lecture 83 Example :Service Desk

Lecture 84 Service Level Management

Lecture 85 SLA :Service Level Agreement

Lecture 86 Service Request Management

Lecture 88 Technical Management Practices

Lecture 89 Deployment Management

Lecture 90 Deployment Vs Release

Lecture 91 Summary

Anyone who needs to start a career in IT,Anyone looking to get certified,IT students,IT professionals,IT manager