Cisco Certified Support Technician (Ccst) It Support

Exam Prep Course: hardware, operating systems, networking essentials, mobile devices, security concepts

What you'll learn

Use Service Desk tools for IT support tickets

Identify and troubleshoot key hardware and networking components

Assist users with hardware, connectivity, and mobile issues

Recognize and address common IT security threats

Requirements

Good computer and internet navigation skills

Interest in IT support and troubleshooting

Description

Unlock your potential with my Cisco Certified Support Technician (CCST) IT Support Exam Prep Course! This hands-on course prepares you for the CCST IT Support certification, designed to build the foundational knowledge and skills every entry-level IT support technician needs. Covering essential topics like troubleshooting, hardware management, security, and end-user support, this course focuses on practical, real-world scenarios to make sure you're fully prepared for success. There is also an e-book for you to download covering core exam objectives and definitions.What You'll Learn:Real-World IT Support Scenarios: Dive into real-life examples through our Jira Service Desk module, where you'll learn by doing—opening tickets, diagnosing issues, and resolving real problems from end-users.Core Hardware Concepts: Get comfortable with essential hardware basics, from BIOS settings to ports and connectors, and experience a unique hands-on approach by exploring realistic purchase decisions and benchmark testing.Networking Essentials: Master the foundations of networking with in-depth sessions on network devices, IP protocols, and connectivity testing tools. Our labs, including a WiFi 7 lab with a Zyxel Access Point, offer practical experience in network diagnostics.Supporting Mobile Devices: Learn how to assist users with mobile device management and application troubleshooting, an essential skill in today’s workplace.Security Awareness: Understand common security threats like malware, password protection, firewalls, and VPNs. The security section includes a remote tools lab to give you experience with devices across different platforms.This course goes beyond theoretical knowledge, prioritizing hands-on experience to prepare you thoroughly for the CCST IT Support exam. Whether it’s troubleshooting tickets, running diagnostics, or assisting end-users, you’ll gain the skills and confidence needed to excel in your IT support role and earn your certification.

Overview

Section 1: Introduction

Lecture 1 Welcome!

Lecture 2 Jira Service Desk - Learn by doing

Lecture 3 Our first ticket

Lecture 4 Our next ticket - check a Windows 11 device

Lecture 5 Describing the problem-solving process

Section 2: Hardware

Lecture 6 Overview of hardware (BIOS)

Lecture 7 Ports and connectors

Lecture 8 Let's go shopping. Yes. This is not a joke!

Lecture 9 Running Benchmarks - a ticket from a Director

Lecture 10 Assist end users in using tools to locate information about their device

Lecture 11 What do we do now?

Section 3: Connectivity and Resource Access Issues

Lecture 12 The cloud and virtualization

Lecture 13 Sharing files - part 1

Lecture 14 Sharing files - part 2

Lecture 15 Microsoft AD, Servers, and GPO

Lecture 16 More about Active Directory

Lecture 17 Troubleshoot commonly encountered connectivity issues with peripherals

Lecture 18 More troubleshooting examples

Lecture 19 Authentication and Multifactor Authentication (MFA)

Section 4: Networking

Lecture 20 Network types

Lecture 21 Network devices (switchers, routers, firewalls, access points…)

Lecture 22 Network services (DNS and DHCP)

Lecture 23 Let's take a short break… a lab - WiFi 7 - a Zyxel Access Point

Lecture 24 IPv4

Lecture 25 IPv6

Lecture 26 Using commands to verify connectivity

Lecture 27 Other tools

Section 5: Mobile devices and applications

Lecture 28 MDM

Lecture 29 Assist users in resolving common app issues

Lecture 30 Configuring and troubleshooting mobile devices (Android, iOS)

Section 6: Common Threats and Security Concepts

Lecture 31 Malware

Lecture 32 Passwords and password managers

Lecture 33 Firewalls

Lecture 34 VPNs and remote tools

Lecture 35 Lab - remote tools - MacBook Pro

Lecture 36 How to use AI

Lecture 37 Notes - an ebook

Section 7: Extra Lectures

Lecture 38 GPO - lab

Aspiring IT support technicians preparing for the CCST exam,Entry-level IT professionals seeking foundational support skills,Anyone wanting practical knowledge in troubleshooting and IT support