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    3. Cisco Certified Support Technician (CCST) IT Support - 100-140 - Pearson Cert Prep

    Cisco Certified Support Technician (CCST) IT Support - 100-140 - Pearson Cert Prep

    Posted By: IrGens
    Date: 15 Jul 2025 03:55:47
    Cisco Certified Support Technician (CCST) IT Support - 100-140 - Pearson Cert Prep

    Cisco Certified Support Technician (CCST) IT Support - 100-140 - Pearson Cert Prep
    ISBN: 9780135384541 | .MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 18h 30m | 5.01 GB
    Instructor: Jason Gooley

    Pass the CCST IT Support exam and launch a career in help-desk, desktop, or IT support with practical, customer-focused training.

    In todays always-connected workplace, organizations depend on support professionals who can diagnose issues quickly, communicate clearly with end users, and keep critical systems running. Taught by Cisco expert Jason Gooley, this video course delivers the knowledge and hands-on practice you need to meet that challenge–while fully preparing you for Ciscos CCST IT Support 100-140 certification exam.

    Through engaging, bite-sized lessons youll learn to:

    • Engage customers with confidence and empathy
    • Document incidents and resolutions with professional clarity
    • Perform root-cause analysis to solve problems the first time
    • Troubleshoot hardware, software, and network issues common to modern business environments

    By course completion, youll be ready not only to pass the 100-140 exam but also to excel on any contemporary help-desk or desktop-support team.

    Professions the Course Prepares You For

    • IT Support Technician
    • Help-Desk/Service-Desk Analyst
    • Desktop Support Specialist

    Top 3 Marketable Skills You'll Gain

    1. Technical Troubleshooting & Time Management  Quickly isolate and resolve common hardware, software, and connectivity issues.
    2. Customer-Centric Communication  Use active listening and clear language to turn frustrated users into satisfied customers.
    3. Professional Documentation  Create concise tickets, knowledge-base articles, and reports that keep teams aligned.

    Skill Level

    Beginner  No prior IT experience required.

    Learn How To

    • Understand help-desk workflows, ticketing systems, and service metrics
    • Identify, manage, and maintain common business hardware
    • Troubleshoot wired, wireless, and remote-access connectivity
    • Support Windows, macOS, mobile OSs, and key business applications
    • Apply security best practices, threat awareness, and basic mitigation

    Who Should Take This Course

    • Aspiring IT professionals seeking an entry-level support role
    • Career-changers looking for a fast on-ramp into technology
    • High-school, college, or technical-program students needing industry credentials
    • Anyone who wants a structured path to the CCST IT Support certification

    Course Requirements / Prior Knowledge

    This introductory course starts with the fundamentals and builds up to exam-ready proficiency.

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    Cisco Certified Support Technician (CCST) IT Support - 100-140 - Pearson Cert Prep
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