Teams Phones: Telephony and Voice Solutions

Are you tired of juggling outdated phone systems that can’t keep up with today’s remote and hybrid work needs? Teams Phones: Telephony and Voice Solutions shows how Microsoft Teams can evolve your business calls—replacing legacy PBX hardware with a modern, cloud-based platform. Written for both IT pros and everyday users, this book demystifies the key steps for integrating voice with Teams, from choosing the right calling plans or direct routing options to configuring advanced features like call queues, auto attendants, and hunt groups.

Throughout each chapter, you’ll follow “Sarah,” an everyday office professional tasked with transforming her company’s telephony. Her real-world trials—setting up new hardware, migrating from a long-standing PBX, ensuring call quality for a global workforce, and maintaining E911 compliance—highlight the common pitfalls and solutions you need to succeed. You’ll learn how to tackle international rollouts, unify calls with chats and meetings, and even preview cutting-edge AI features that can automatically capture call summaries.

Whether you run a small firm hoping to save costs with streamlined calling or a global enterprise merging multiple telecom providers, Teams Phones offers a step-by-step roadmap for migrating to a next-generation voice environment. By the end, you’ll be ready to elevate your organization’s call experience, reduce reliance on outdated phone gear, and harness all the collaboration benefits Microsoft Teams has to offer.