People Love You: The Real Secret to Delivering Legendary Customer Experiences by Jeb Blount, Gildan Media
English | July 17, 2020 | ISBN: B08B4277FP | 5 hours and 7 minutes | MP3 128 Kbps | 281 Mb
English | July 17, 2020 | ISBN: B08B4277FP | 5 hours and 7 minutes | MP3 128 Kbps | 281 Mb
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you.
In the 21st century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you'll learn the real secrets of customer experience including:
- Seven Essential Principles of Customer Engagement
- Five Levers for Creating a Legendary Customer Experience
- The Secret to Bridging the Experience Gap
- How to Leverage the Pull Strategy to Become a Trusted Advisor
- Two Most Important Rules for Dealing with Pissed-off Customers
Feel Free to contact me for book requests, informations or feedbacks.
Without You And Your Support We Can’t Continue
Thanks For Buying Premium From My Links For Support
Without You And Your Support We Can’t Continue
Thanks For Buying Premium From My Links For Support