The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, Herve Humler - foreword, Kevin T. Collins
English | July 30, 2024 | ISBN: B0D96NRKC4 | 7 hours and 10 minutes | MP3 128 Kbps | 590 Mb
English | July 30, 2024 | ISBN: B0D96NRKC4 | 7 hours and 10 minutes | MP3 128 Kbps | 590 Mb
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more. Created by leading customer service expert and Forbes.com contributor Micah Solomon, it features top hospitality industry professionals including Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft), Isadore Sharp (Four Seasons), Patrick O'Connell (The Inn at Little Washington), and many more. The result is a hospitality management and customer service resource like no other—essential for businesses inside and outside the hospitality industry.
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