Master ServiceNow Software Asset Management (CIS-SAM) Guide

ServiceNow SAM Mastery: Unlock the Potential of Software Asset Management, Achieve Excellence and Strategies for Success


What you'll learn
The fundamentals of Software Asset Management (SAM) and its benefits.
Key components of the SAM process, including software lifecycle management, license types, entitlements, and contracts.
How to configure and use the ServiceNow SAM module to manage software assets effectively.
Best practices for software discovery, data normalization, and license reconciliation within ServiceNow.
Techniques for ensuring software compliance and governance in alignment with industry standards.
Strategies for optimizing software usage, reducing costs, and improving overall SAM performance.
Advanced concepts like managing publisher packs, automating SAM processes, and leveraging analytics and reporting for insights.
How to develop a robust SAM governance model and manage risks associated with software assets.
and much more

Requirements
Willingness or Interest to learn about ServiceNow Software Asset Management (CIS-SAM) and Certification Preparation.

Description
IMPORTANT NOTICE BEFORE YOU ENROLL:
This course is not a replacement for the official materials you need for the certification exams. It is not endorsed by the certification vendor. You will not receive official study materials or an exam voucher as part of this course.
This comprehensive course on
ServiceNow Software Asset Management (SAM)
is designed to equip you with the knowledge and skills to effectively manage software assets throughout their lifecycle, using ServiceNow's powerful SAM module. The course begins with an introduction to Software Asset Management, providing a clear understanding of what SAM is, its benefits, and the key components involved in successfully implementing it.
ServiceNow
Certified Implementation Specialist - Software Asset Management (CIS-SAM)
is a certification offered by ServiceNow to validate an individual's knowledge and expertise in implementing and managing the
ServiceNow Software Asset Management (SAM)
solution. The certification focuses on demonstrating the ability to configure, implement, and optimize SAM processes within the ServiceNow platform.
You will then dive into
ServiceNow’s SAM module
, where you will learn about its core features, benefits, and how it integrates with other ServiceNow modules to streamline asset management processes. We will cover the full SAM lifecycle, detailing the key process areas and maturity levels, along with the roles and responsibilities of software asset managers and other stakeholders involved in the
SAM process
.
Key concepts of
Software Asset Management
, such as lifecycle management, software license types, software entitlements, contracts, and governance, are explored in depth. You will gain a solid understanding of the various software license models, contract management, and compliance standards, and learn how to implement a robust governance framework to ensure your organization adheres to regulatory and industry requirements.
The course also provides practical guidance on configuring ServiceNow SAM, including managing software models, discovery processes, and the critical task of data normalization. You’ll learn how to handle software requests, reconcile licenses, and manage compliance efficiently through ServiceNow’s powerful tools.
In addition, the course focuses on optimizing software usage, managing costs, and maximizing your organization’s investment in software assets. Techniques for software reallocation, reharvesting, and cost reduction strategies will be covered in detail, helping you drive value and efficiency in your
SAM processes
.
Advanced topics like managing publisher packs for vendors such as Microsoft and Oracle, automating SAM processes, and leveraging ServiceNow’s reporting and analytics tools for better decision-making are also included. Finally, you will explore industry best practices, SAM standards, risk management strategies, and continuous improvement approaches to ensure your organization’s software assets are managed effectively and efficiently.
By the end of the course, you will have a strong foundation in Software Asset Management and be well-equipped to implement and
optimize ServiceNow SAM
in your organization, aligning with industry standards and achieving strategic business goals.
Thank you
Who this course is for:
IT Asset Managers looking to enhance their knowledge of Software Asset Management (SAM) and implement best practices using ServiceNow.
Software Asset Managers who want to streamline and optimize their software asset management processes.
ServiceNow Administrators and Developers who wish to expand their skillset by learning how to configure and manage the SAM module.
Project Managers or IT Managers responsible for overseeing software compliance, cost management, and governance.
Business Analysts and Consultants working with organizations to improve their SAM processes and align them with industry standards.
Anyone interested in learning how to manage software assets efficiently and drive business value through effective SAM practices using ServiceNow.

More Info